Togo: Telecom Watchdog to Launch New Satisfaction Survey Next Week

Telecom
Friday, 31 May 2024 17:24
Togo: Telecom Watchdog to Launch New Satisfaction Survey Next Week

(Togo First) - The Regulatory Authority for Electronic Communications and Posts (ARCEP) in Togo is launching a new satisfaction survey on June 3rd. The goal is to evaluate consumer perceptions of telecommunications operators, including mobile and fixed internet services.

The survey will cover the entire country, focusing on user satisfaction with services and customer relations. It will also identify reasons for dissatisfaction and areas for improvement.

Consumers will be notified through SMS and asked to participate in the evaluation. The aim is to gather a wide range of opinions and experiences, reflecting the diversity of telecommunications users in Togo.

This survey is part of a continuity of similar actions conducted by ARCEP in previous years to ensure the quality of telecommunications services in the country.

Previous surveys have led to specific recommendations for each operator in Togo or have paved the way for sanction procedures.

To contact us: c o n t a c t [@] t o g o f i r s t . c o m

Please publish modules in offcanvas position.