Téléperformance Opens CFA7.5 Billion Call Center in Lomé, Togo

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Tuesday, 29 April 2025 12:03

Téléperformance Opens CFA7.5 Billion Call Center in Lomé, Togo

(Togo First) - The Téléperformance Kékéli call center in Lomé opened its doors on Thursday, April 24, 2024, in Djidjolé. President of the National Assembly, Sévon-Tépé Kodjo Adédzé, led the inauguration.

The National Social Security Fund (CNSS) backed the project, which cost CFA7.5 billion. The building, which spans 7,200-square-meter, meets international standards. The project was launched in 2022 through a public-private partnership.

More than 1,000 young Togolese now work at the center. Labour Minister Gilbert Bawara expects that number to reach 2,500 by 2029.

“To date, a thousand of our young people are working for this company based in Lomé. And over the next five years, no fewer than 2,500 jobs will also be created for young Togolese. This project has become impressive and a model in this part of Lomé,” said Minister Bawara.

Téléperformance, a global customer relations leader, expands its reach in Togo and West Africa. “Through the Kékéli site, we manage customer relations for international companies in various sectors, including transport,” said Nahid El Jerari, Director of Operations in Togo.

On the same day, officials also opened a building materials factory at the PIA site.

This article was initially published in French by Ayi Renaud Dossavi

Edited in English by Ola Schad Akinocho

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REFORMS OVERVIEW

STARTING A BUSINESS (more info)

At the fifteenth position, worldwide, and first in Africa, under the Starting a Business index of the 2020 Doing Business ranking, Togo sustains its reformative dynamics with more reforms….

ENFORCING CONTRACTS (more info)

Compared to some years ago when it was one of the lowest rankers under the Doing Business’ Enforcing Contracts indicator, Togo, leveraging many efforts to improve its business climate, was able to jump significantly on the index in the recent years... .

CONTRACT EXECUTION (more info)

Creation of special chambers of commerce for small debts • Creation of chambers of commerce at the Court of Appeal • Civil and commercial cases now handled by distinct clerks • Establishment of commercial courts in Lomé and Kara • Lawyers and bailiffs now have access to the FORSETI COMMERCIAL platform • A maximum period of 100 days was fixed to settle a commercial dispute .

TRADING ACROSS BORDERS (more info)

In comparison to previous years,Togo has significantly improved its ranking under the“Trading across borders” indicator by adopting multiple reforms that focus mainly on the digitization and reduction in delays, for import and export procedures related to import and export.

In comparison to previous years, Togo has significantly improved its ranking on the “Trading across borders” index by adopting multiple reforms that focus mainly on the digitalization and reduction in delays, for import and export procedures related to import and export.

CONSTRUCTION PERMIT (more info)

After moving from the 133rd to 127th place under the 2020 Doing Business’ construction permit index, Togo intends to reiterate this feat in the coming edition of the global ranking. To this end, it has introduced this year multiple reforms.

GETTING ELECTRICITY (more info)

Over the past two years, Togo’s ranking under the Doing Business’ Getting electricity and water indicator has increased consistently. Owing this performance to multiple reforms aimed at making it easier for businesses to access power and water, Lomé plans to introduce even more reforms this year to keep up its improvements.

REGISTERING A PROPERTY (more info)

Out of all the 'Doing Business’ indicators, Property Registration is where Togo has improved the most since 2018. Indeed, after spending years in the lowest part of this ranking, the country now seeks to beat Rwanda which is the best performer on this index in Africa. To do so, Lomé has been introducing many reforms, with the latest batch implemented this year.

PUBLIC PROCUREMENT (more info)

From professionalization to digitization, through legislative regulations, Togo’s public procurement framework is constantly being modernized. Several reforms have been implemented to improve the sector much to the benefit of the private sector, which is the focus of the National Development Plan.

PAYING TAXES AND DUTIES (more info)

To improve its business environment, Togo introduced some important reforms related to the payment of tax and duties. From the replacement of some taxes to the cancellation of others through exemptions, the country has only one objective: offer the most attractive tax framework to investors and economic operators. To achieve this, the authorities relied on digitization.