Togo: Telecom regulator ARCEP opens new sanction procedure against Togo Cellulaire and Moov Africa

Telecom

jeudi, 16 mars 2023 12:53

Togo: Telecom regulator ARCEP opens new sanction procedure against Togo Cellulaire and Moov Africa

(Togo First) - Togo’s telecom watchdog, ARCEP, has opened a new sanction case against Togo Cellulaire (part of the Togocom group) and Moov Africa. The regulator accuses the two mobile operators of providing poor service despite numerous warnings.

In a statement issued on March 15, 2023, the ARCEP noted "a slight improvement in the quality of service" of the two operators, 18 months after the last national compliance monitoring campaign.

ARCEP claims there has been "a slight improvement in quality of service of around 8% for Togo Cellulaire and 5% for Moov Africa Togo."

"The quality of voice and Internet services offered by the two mobile operators therefore still does not meet regulatory compliance thresholds for more than half of the sixteen indicators measured. Specifically, nationwide, the compliance rate is 48.6% for Togo Cellulaire and 37% for Moov Africa Togo," the regulator wrote in the statement. It also noted delays in the time taken to establish voice calls and download web pages in 3G.

The new sanction procedure, ARCEP said, will "force the operators concerned (editor's note) to make the necessary investments and take all measures to resolve quality of service problems throughout the country or face penalties.”

In 2021, the ARCEP fined Moov Africa and Togo Cellulaire for "serious and persistent breaches of their obligation to ensure the permanent and continuous provision of its electronic communications networks and services" on one hand, and for "prohibited tariff practices" on the other.

Esaïe Edoh

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